We have the best service for you

OUR SERVICES

Our Services

We offer you a variety of different and compatible services. Concrete work schemes are specially designed for the needs and requirements of your company to increase your customer satisfaction. Thanks to our wide range of services, you can get all the answers to your questions at a single point of contact. You also receive our services in seven different languages:

German | English | French | Italian | Spanish | Albanian | Turkish

Why choose our BPO service

Energy data management / market communication

Load profile data transmission / data export and provision (electricity and gas)

Energy data processing (electricity and gas)

Reporting / completeness check (electricity and gas)

Verification and processing of billing inquiries (deviations-INVOIC)

Change processes supplier change and measuring point operation

Implementation of business process requirements GPKE, GeLi Gas and management of change processes in measurement

Processing of incoming and outgoing exchange process messages and maintenance of data in the customer system

Telephony and E-Mail processing for inquiries about change processes

Co-design and optimization of business processes and interfaces

Processing purchasing processes

Processing of customer inquiries as well as technical or organizational clarification needs with customers, suppliers and internal offices

Implementation of customer orders, execution of orders, if necessary. Delivery and deadline monitoring

Aftersales, complaint management and clarification of supplier incoming invoices

It is becoming increasingly complex and cost-intensive for companies to face the challenges of new technological, competitive and legal developments. Furthermore, many companies are quickly faced with staff shortages due to vacation, illness or parental leave. The solution: Business Process Outsourcing.

With a total of approximately 1300 employees and an academic share of > 75%, we offer many years of project experience with excellent market and process knowledge in the areas of energy, logistics, automotive, retail, IT and purchasing. We know and understand the needs of German and European customers and are there to help you with your challenges. A contact person is always there for you in Germany.

We offer you a tailor-made, tried-and-tested process model and offer you high-quality and case-related processing with a full-service offer and at an unbeatably low price. We provide you with the competitive market advantage and give you the opportunity to react flexibly and cost-effectively to the challenges in the market.

What do we include in our customer support package?

Inbound / Outbound

Account manager ticket service and hotline

Technical support and help desk

Telephone service and secretarial services

Telephone market research

Event notifications / invitations – appointments

Real support by real people

We are dedicated to giving support to our customers and employees whenever they need us.
We created a system that is user friendly and very practical for the employees and external users.

Back Office / Procurement

Claims and complaints management

Complete handling of cases

Returns management

Billing

Permit and processing contracts

Procurement process

Would you like to find out more about us? Contact us now!